Who are Coffee Cup Solutions

Why Use Coffee Cup?

Coffee Cup Solutions is a leading IT service provider based in the UK, offering a wide range of services designed to meet the varied needs of businesses. From our fast-response helpdesk in Wokingham, Berkshire, we provide top-notch technical support with an remarkable average helpdesk response time of less than 15 seconds.

Our team of experienced professionals is dedicated to delivering excellence, ensuring a seamless user experience through our Managed Service team. Additionally, our specialised Enterprise Workspace Team creates and optimises virtual environments on a global scale.

As a trusted partner in the IT industry, Coffee Cup Solutions offers flexible, impartial solutions tailored to your specific needs. We simplify IT, ensuring everything runs smoothly, and when issues do arise, our quick and hassle-free solutions keep your business moving forward.

At the heart of our mission is delivering value and exceeding customer expectations. As your expert advisor, we guide you through the constantly evolving world of technology, ensuring your IT strategy aligns perfectly with your business objectives.

What Our Customers Say

We engaged with Coffee Cup for an extremely complex and secure solution for our business. They are very skilled and experienced, nothing is too much of a hassle for them. I found them easy to talk to and extremely friendly, they were able to explain complex issues to management and make them understand without any technical jargon!. Thanks so much for all your hard work team, we will definitely be back again!. Chris. Technical Officer

Education

Coffee Cup Solutions are exceptional! They respond quickly and resolve issues effectively, minimizing downtime and keeping our operations running smoothly. Their technical expertise is impressive, and they always explain solutions clearly, making it easy for everyone to understand. The team is proactive in maintaining our systems and implementing security measures, which gives us peace of mind. Always friendly, professional, and reliable—highly recommended! The best IT support team we have used in our 23 years of business! Managing Director

Recruitment

Coffee Cup have been our IT support partner since the business was founded and we would be lost without them!! They play an integral part in ensuring that all staff can get on with their work without having to worry about any IT related issues. Coffee Cup provide a first class service and I would recommend them to any business. Director

Consultancy

Look no further than Coffee Cup. Coffee Cup took over our IT support needs early last year. We moved from a local IT support company that had looked after us really well for many years until they sold out to a large IT support group. The takeover pretty much instantly destroyed what was an excellent company. Service fell off a cliff, and we were about to implement a cloud server replacing our physical servers, a new CRM and job management system and replacement workstations throughout our offices. We needed to find a new provider, we interviewed three local IT companies and Coffee Cup shined brightly throughout the process. In Coffee Cup we have a local company that feels like it is in-house. They deliver exceptional personal service, they seamlessly deployed the replacement CRM and job management system, new workstations and cloud server along with a new security platform. Their service is brilliant, their people are brilliant, their reaction times are brilliant. I cannot recommend them highly enough. Friendly, professional, knowledgeable and personal and a critically important part of our team. Managing Director

Industrial Maintenance

Coffee Cup Solutions recently assisted us with our migration and were superb throughout the whole process, always on hand to assist with any issues however big or small. Great service from start to finish, we are so glad that we have Coffee Cup Solutions as our IT specialists! Managing Director

Legal

Over the years I have found Coffee Cup to be professional, easy to deal with and very human in their approach. Clear communication with a quick turn around on projects. Tom, Hayden and the team always have great IT solutions and have been a fantastic guide for me in all things IT. Sales Manager

Recruitment

I have worked with Coffee Cup Solutions since 2015, and their first call was to bail me out! (Which they did!). Coffee cup Solutions have always been responsive, welcoming, knowledgeable and honest and always welcome feedback; all of which, has been refreshing and welcomed from an ICT company. Head of HR

Construction

Coffee Cup have given our organisation the comfort of a proactive, preventative and agile managed service around our Microsoft AVD platform. This service is underpinned by the knowledge, attention to detail and due diligence of their technical teams. Technical Operations Manager

Legal

Outstanding support from Coffee Cup Solutions! The team are so helpful, responsive and deliver an amazing professional service. We would highly recommend them for any IT support needs. They are certainly experts in their field. Office Manager

Healthcare

More Information

How we work

Tailored Packages

We offer bespoke packages with services tailored to your business needs. We don’t believe in a one-size-fits-all approach, so if you already have in-house technical services, we can work alongside them.

Discovery

We begin with a discovery call to understand your current IT setup and business strategy. From there, we’ll create a customised quote for your organisation, with regular discussions to ensure all requirements are captured.

Simple Onboarding

Once we have an agreement, the onboarding process is swift and seamless. You’ll experience minimal, if any, downtime, allowing you to focus on running your business.

Easy Support

After onboarding, you’ll have access to our support via a desktop app, email, or phone. Our support team is available 24/7, ready to assist whenever you need us.