Azure Virtual Desktop Managed Services

Azure Virtual Desktop

Harness the scalability and flexibility of virtual desktops in Azure with our AVD Managed Services

Delivering virtual desktops from Azure with Azure Virtual Desktop (AVD) enables your business to harness the power of unlimited scalability and flexibility to deliver desktops where you, and your teams, need them.

Let us help you deliver affordable, secure remote desktop and application experiences to employees wherever they are.

We establish robust, lasting relationships with our clients to enhance and sustain the optimal user experience for your teams, while managing the cloud costs and delivering a secure and scalable platform.

A managed service with Coffee Cup Solutions takes on all the overheads of deployment, management, maintenance, and enhancement of an Azure Virtual Desktop environment on behalf of your organisation.

Coffee Cup Solutions work as an extension of your team to drive the success of virtual desktops, working with you and your internal processes to enhance the service, aligned with the organisation's needs.

We're Virtualisation Specialists

Key Benefits of Managed Services - AVD

24/7 Proactive Monitoring and Incident Management - Proactive performance and availability monitoring and alerting to ensure we pre-empt and resolve any issues before they impact service.

Rapid patching - Keeping your virtual desktops and supporting infrastructure up to date and secure as quickly as possible is crucial. We quickly assess new firmware releases, patches or critical security fixes and implement based on a pre agreed roll out and testing plan.

Technical Enablement - Our team of specialists can enhance your organisations AVD skills with a selection of technical awareness workshops designed to help you get the most value from your investment.

Service Management – Our team will work to support and oversee incident management, service fulfilment, problem management, major Incident management and change management.

Service Reporting - The Service Delivery Team provide Service Management Reports which feedback valuable data and trends.

Service Reviews – Monthly or quarterly service review meetings to discuss the service in detail, the reviews include, reporting, performance metrics, service enhancements, opportunities, and customer feedback.

Schedule a free consultation

Free Consultation

AVD Managed Services an overview

At Coffee Cup Solutions, we understand the critical role virtual desktops play in keeping your teams productive, your applications accessible and your data secure.

Coffee Cup Solutions have extensive experience in designing, implementing, managing and continually enhancing Azure virtual desktops and their supporting infrastructure for a range of different customers and use cases, from scaling out multiuser windows 11 desktops across the globe for regional call centres to delivering multiuser windows 11 desktops.

We take a proactive approach to monitoring, maintaining, and improving the digital user experience for your teams.

Complete the section above, and we'll get in touch right away to discuss how we can maximise your virtual desktop potential!

What Our Customers Say

We engaged with Coffee Cup for an extremely complex and secure solution for our business. They are very skilled and experienced, nothing is too much of a hassle for them. I found them easy to talk to and extremely friendly, they were able to explain complex issues to management and make them understand without any technical jargon!. Thanks so much for all your hard work team, we will definitely be back again!. Chris. Technical Officer

Education

Outstanding support from Coffee Cup Solutions! The team are so helpful, responsive and deliver an amazing professional service. We would highly recommend them for any IT support needs. They are certainly experts in their field. Office Manager

Healthcare

Coffee Cup have given our organisation the comfort of a proactive, preventative and agile managed service around our Microsoft AVD platform. This service is underpinned by the knowledge, attention to detail and due diligence of their technical teams. Technical Operations Manager

Legal

Over the years I have found Coffee Cup to be professional, easy to deal with and very human in their approach. Clear communication with a quick turn around on projects. Tom, Hayden and the team always have great IT solutions and have been a fantastic guide for me in all things IT. Sales Manager

Recruitment

I have worked with Coffee Cup Solutions since 2015, and their first call was to bail me out! (Which they did!). Coffee cup Solutions have always been responsive, welcoming, knowledgeable and honest and always welcome feedback; all of which, has been refreshing and welcomed from an ICT company. Head of HR

Construction

Coffee Cup Solutions are exceptional! They respond quickly and resolve issues effectively, minimizing downtime and keeping our operations running smoothly. Their technical expertise is impressive, and they always explain solutions clearly, making it easy for everyone to understand. The team is proactive in maintaining our systems and implementing security measures, which gives us peace of mind. Always friendly, professional, and reliable—highly recommended! The best IT support team we have used in our 23 years of business! Managing Director

Recruitment

Coffee Cup have been our IT support partner since the business was founded and we would be lost without them!! They play an integral part in ensuring that all staff can get on with their work without having to worry about any IT related issues. Coffee Cup provide a first class service and I would recommend them to any business. Director

Consultancy

Look no further than Coffee Cup. Coffee Cup took over our IT support needs early last year. We moved from a local IT support company that had looked after us really well for many years until they sold out to a large IT support group. The takeover pretty much instantly destroyed what was an excellent company. Service fell off a cliff, and we were about to implement a cloud server replacing our physical servers, a new CRM and job management system and replacement workstations throughout our offices. We needed to find a new provider, we interviewed three local IT companies and Coffee Cup shined brightly throughout the process. In Coffee Cup we have a local company that feels like it is in-house. They deliver exceptional personal service, they seamlessly deployed the replacement CRM and job management system, new workstations and cloud server along with a new security platform. Their service is brilliant, their people are brilliant, their reaction times are brilliant. I cannot recommend them highly enough. Friendly, professional, knowledgeable and personal and a critically important part of our team. Managing Director

Industrial Maintenance

Coffee Cup Solutions recently assisted us with our migration and were superb throughout the whole process, always on hand to assist with any issues however big or small. Great service from start to finish, we are so glad that we have Coffee Cup Solutions as our IT specialists! Managing Director

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AVD Managed Services

Harness the scalability and flexibility of virtual desktops in Azure with our AVD Managed Services