Privacy Policy

Owner and Data Controller

Coffee Cup Solutions
Unit 3, Millars Brook, Wokingham, RG41 2AD

Dated

December 2024

Owner contact email:

hello@coffeecupsolutions.com

Introduction

Welcome to the privacy policy of Coffee Cup Solutions. This policy explains how we collect, use, and protect your personal data in connection with the IT services we provide (the “Services”) and through your use of our website at www.coffeecupsolutions.com (the “Site”).

Coffee Cup Solutions is a company registered in England (Company Number: 1883902), with its registered office at Unit 3, Millars Brook, Wokingham, RG41 2AD. For the purposes of UK and EU data protection laws, including the UK GDPR and Data Protection Act 2018 (“Data Protection Legislation”), we act as the data controller of your personal data.

We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and transparently. This policy outlines how we process personal data, including what data we collect, how it is used, and your rights under applicable laws.

Key Definitions

  • Browser: Anyone accessing our Site.

  • User: (i) A sole trader or individual using the Services in a personal capacity, or (ii) an employee, consultant, or contractor of a customer authorised to use the Services.

We reserve the right to update this privacy policy periodically. Changes will be posted on the Site. This version was last updated on 13 December 2024.

What Data We Collect

We may collect and process the following types of information:

  • Query Information: Details you provide when contacting us through the Site, such as messages, questions, or requests for guidance materials or educational emails.

  • Cookie Information: Data collected through cookies to track your use of the Site. See the "Cookies" section below for more details.

  • Registration Information: Account login credentials (email and password) for Users of our Services.

  • Account Information: Usage details related to the Services.

  • Survey Information: Responses you provide to our surveys for research purposes.

Cookies

Cookies enhance your experience on our Site. These small files are stored on your device and help us:

  • Recognise repeat visitors to the Site.

  • Customise the Site's layout and content.

  • Collect anonymised statistical data about Site usage to improve functionality.

You can learn more about managing cookies at www.allaboutcookies.org. Note that disabling cookies may limit certain features on the Site.

How We Use Your Data

We use your data for the following purposes:

  • Query Information: To respond to your questions or requests.

  • Cookie Information: To enhance your browsing experience and collect analytics.

  • Registration and Account Information: To manage your account, deliver Services, ensure compliance with agreements, and improve security.

  • Marketing: To send Users updates and materials, where permitted by law.

  • Survey Information: For research and service improvement.

Legal Basis for Processing

We rely on the following lawful bases for processing your data:

  • Consent: When you actively submit queries or consent to receive marketing materials.

  • Contract: To fulfil obligations related to the Services you’ve requested.

  • Legitimate Interests: For internal business purposes, such as improving the Site, ensuring security, and conducting research.

  • Legal Obligation: Where necessary to comply with legal requirements.

Information Sharing

We may share your personal data in the following situations:

  • Business Transactions: If we sell or buy business assets, personal data may be shared with relevant parties, subject to confidentiality.

  • Acquisition: If Coffee Cup Solutions is acquired, your data may be transferred as part of the transaction.

  • Legal Obligations: When required by law or to protect against fraud or security threats.

  • Third-Party Providers: With service providers who assist us in delivering the Services. We ensure that all third-party processing complies with applicable Data Protection Legislation.

External Links

Our Site may contain links to third-party websites. We are not responsible for their privacy policies or content.

Data Security

We take security seriously and use appropriate measures to protect your data from unauthorised access, loss, or misuse. While no system is completely secure, we follow best practices to safeguard your information.

Data Storage

Your data is stored on secure servers within the UK and Ireland. Transfers to third parties outside the UK or EEA are conducted in accordance with Data Protection Legislation to ensure adequate safeguards are in place.

Data Retention

We retain your data only as long as necessary for the purposes outlined or as required by law. Regular audits are conducted to ensure compliance with this principle.

Your Rights

You have the following rights under Data Protection Legislation:

  • Access: Request a copy of your personal data.

  • Correction: Update incomplete or inaccurate data.

  • Erasure: Request deletion of your data under specific circumstances.

  • Restriction: Limit how we process your data in certain cases.

  • Portability: Receive your data in a transferable format.

  • Objection: Object to processing based on legitimate interests or for marketing purposes.

  • Complaint: Lodge concerns with the UK Information Commissioner’s Office (ICO).

Contact Us

For questions, concerns, or requests about this privacy policy or your data rights, please contact us:

This privacy policy aligns with UK data protection laws as of December 2024. Future changes will reflect evolving legal and operational requirements.

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