A local estate agent approached Coffee Cup Solutions to outsource their IT management as their business rapidly expanded. Initially, their IT was managed internally by a tech-savvy employee, but the growing number of employees and increasing complexity of their IT infrastructure made this unmanageable. Coffee Cup Solutions was tasked with taking over IT support, migrating their in-house server to the cloud, and providing reliable, ongoing IT management for both office-based and remote staff.
The client is a fast-growing estate agency, with a mix of office-based and remote workers. Previously, their IT function was managed internally by an employee who had some technical skills. However, as the business grew, the company needed a more robust and scalable IT solution to accommodate their growth. They also wanted to remove their on-premises server to free up space in the office and transition to a more flexible, cloud-based system.
As the business grew, the in-house employee managing IT found it increasingly difficult to keep up with the company’s growing demands. The team had expanded employees, with some working remotely, creating the need for more advanced IT management, efficient remote access, and robust security. The outdated in-house server was also taking up valuable office space and was not scalable enough to support their growing workforce.
The client needed a seamless migration from the on-premises server to the cloud coupled with a reliable IT support partner to manage day-to-day issues. This solution needs to cater for both remote and office-based employees, ensuring secure access to shared files and applications.
Coffee Cup Solutions took a comprehensive approach to address the estate agent's IT needs, focusing on scalability, flexibility, and security.
Initial Consultation & Assessment: We started with an in-depth consultation to fully understand the client’s current IT setup, challenges, and long-term goals. We assessed their existing server infrastructure and determined the most suitable cloud migration strategy.
Cloud Migration: The client wanted to free up space in their office by removing the in-house server. We implemented a smooth migration to a cloud-based platform, enabling the team to access their files and applications from anywhere. This shift not only provided flexibility for remote workers but also enhanced the scalability of their IT infrastructure.
Ongoing IT Support: Once the migration was complete, we set up ongoing IT support for their employees. This included managing day-to-day IT issues, ensuring the team, whether remote or office-based, had secure, uninterrupted access to the tools they needed to do their job efficiently.
Security & Remote Access: We implemented secure access protocols for their remote workers, ensuring that data remained protected even when accessed from outside the office. The cloud environment also improved the company's overall business continuity by reducing the risk of data loss or downtime associated with on-premises servers.
With Coffee Cup Solutions managing their IT, the estate agent was able to focus on their core business without worrying about technical issues. Their employees now benefit from a more flexible and reliable IT environment, and their business is well-prepared to scale for future growth.
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