VoIP & Phone Systems

Modern hosted and on-premises phone systems with call management, auto-attendant, and Microsoft Teams integration.

VoIP & Phone Systems.

Traditional phone systems are expensive, inflexible, and increasingly obsolete. Modern VoIP (Voice over IP) phone systems deliver crystal-clear calls over your internet connection, with advanced features like auto-attendant, call recording, mobile apps, and Microsoft Teams integration - all at a fraction of the cost of legacy telephony.

Coffee Cup Solutions designs and deploys VoIP phone systems that transform how your business communicates. Whether you need a hosted cloud-based system, an on-premises solution, or Microsoft Teams Phone, we recommend and implement the right platform for your needs. We handle everything from number porting and hardware selection to user training and ongoing support.

Our VoIP solutions scale effortlessly as your business grows. Adding new users takes minutes, not weeks. Remote workers get the same features as office-based staff through mobile and desktop apps. And with call analytics and reporting, you gain visibility into call volumes, wait times, and team performance that was previously only available to large enterprises.

Hosted VoIP & Teams Phone

Deployment of Microsoft Teams Phone or other leading hosted VoIP platforms depending on your requirements, with full configuration and training.

Auto-Attendant & IVR

Professional call routing with auto-attendant, interactive voice response, and time-based routing rules.

Call Recording & Analytics

Automatic call recording for compliance and training, plus detailed analytics on call volumes and performance.

Mobile & Remote Working

Full phone system functionality on mobile devices and softphones, enabling seamless remote working.

Key Benefits

Reduce telephony costs by up to 60% compared to traditional systems

Enable remote working with mobile apps and softphones

Improve customer experience with professional call routing

Scale instantly by adding users in minutes, not weeks

How It Works

Requirements Analysis

We assess your call volumes, user needs, and integration requirements to recommend the right platform.

System Design

We design your phone system with call flows, auto-attendant scripts, and user configurations.

Deployment & Porting

We deploy the system, configure handsets, port your existing numbers, and train your team.

Support & Management

We provide ongoing support, system management, and user administration for your phone system.

FAQs: VoIP & Phone Systems

If your business already uses Microsoft Teams heavily and wants a unified communications experience, Teams Phone is often the best choice. If you need more traditional PBX features like advanced call queues, wallboards, and hotel desking, a dedicated hosted VoIP platform may be a better fit. We assess your needs and recommend the best solution.

Yes. We handle the porting of all your existing numbers from your current provider. The process typically takes 1-2 weeks and we ensure there is no interruption to your service during the transition.

Each concurrent call requires approximately 100Kbps of bandwidth. For most businesses, a standard business broadband connection is sufficient, but we recommend a leased line or dedicated QoS configuration for businesses with high call volumes to ensure consistent call quality.

Yes. We supply and configure desk phones, cordless handsets, and conference phones from leading manufacturers including Yealink, Poly, and Grandstream. We can also deploy softphone-only setups using headsets and desktop or mobile apps if hardware phones are not needed.

Speak to a VoIP & Phone Systems Specialist

Our specialists will guide you from choosing the right solution to deployment and optimisation, helping you build a reliable, efficient IT environment.