Knowledge Base

Troubleshooting Beginner

Windows 10 End of Support: What It Means for Your Business and What to Do Next

Windows 10 stopped getting free security updates on 14 October 2025. Here is what that means for your business, the three options you have, and what each one costs.

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Networking Beginner

The 2027 PSTN Switch-Off: What It Means for Your Business Phones

The UK's old phone network switches off on 31 January 2027. Here's what it affects, why it's about more than phone calls, and what to sort out during 2026.

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Networking Intermediate

Business Broadband vs Leased Line: Which Internet Connection Does Your Business Need?

A plain-English comparison of business broadband and leased lines for UK SMEs - speed, contention, SLAs, and how to weigh it all against the real cost of being offline.

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Microsoft 365 Intermediate

Is Microsoft 365 Copilot Worth It for a Small Business?

A straight answer on Microsoft 365 Copilot for UK SMEs: what it does, the cost per user, the time savings to expect, and the data clean-up to do before you buy.

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Microsoft 365 Beginner

Teams, SharePoint and OneDrive: What's the Difference and When to Use Each

OneDrive is for your personal work files, SharePoint is shared team storage, and Teams is the chat front end. Here's a simple rule for knowing where to save things.

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Microsoft 365 Intermediate

Microsoft 365 Business Basic vs Standard vs Premium: Which Plan Do You Need?

Basic, Standard or Premium? A plain comparison of the three Microsoft 365 Business plans, the security step-up that really matters, and how to pick the right one.

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Microsoft 365 Beginner

Does Microsoft 365 Back Up Your Data? Why You Still Need a Separate Backup

Microsoft keeps the service running, but recovering your own emails, files and Teams data is down to you. Here is why a separate Microsoft 365 backup matters.

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Security Beginner

What Does a Firewall Actually Do, and Does My Business Need One?

A firewall is the gatekeeper between your office network and the internet. Here is what one actually does, in plain English, and whether your business needs a proper one.

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Security Beginner

My Business Has Been Hacked - What to Do First: A UK Action Plan

A clear UK action plan for the first hour after a hack: what to do, what not to touch, and who to report to (the police, the ICO and NCSC) without losing evidence.

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Security Intermediate

Cyber Essentials vs Cyber Essentials Plus: Which Does Your Business Actually Need?

Cyber Essentials is self-assessed; Plus adds an independent audit with vulnerability scanning. Here is the difference, what each costs, and which one you need.

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Security Intermediate

Business Email Compromise and Invoice Fraud: How UK Businesses Lose Money by Email

Business email compromise and invoice fraud target the people who pay the bills. Here are the process and technical controls that stop UK firms losing money by email.

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Security Beginner

Ransomware Explained: What It Is and How UK Small Businesses Can Protect Themselves

A plain-English guide to ransomware for UK business owners: what it is, why paying rarely helps, how to recover, and the handful of defences that actually stop it.

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Getting Started Beginner

How to Choose an IT Support Company: 10 Questions to Ask

Shortlisting IT support providers? Use these 10 questions to run proper due diligence, covering SLAs, security certifications, contracts, pricing and UK data protection.

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Getting Started Beginner

What Is Managed IT Support? A Plain-English Guide for UK Businesses

A jargon-free explainer of managed IT support: what an MSP actually does, what's included, how it's priced, and when you've outgrown ad-hoc help.

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Cloud & Productivity Beginner

Understanding Microsoft 365 Business Premium

Microsoft 365 Business Premium packs enterprise-grade security, device management, and the full Office suite into a single licence. Here is what it actually includes and why most businesses should be on it.

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Security Beginner

How to Set Up Multi-Factor Authentication in Microsoft 365

A step-by-step guide to setting up MFA on your Microsoft 365 account using the Microsoft Authenticator app.

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Security Beginner

Understanding Phishing Attacks: How to Recognise and Avoid Them

Phishing remains the number one cyber threat to businesses. Learn how to spot phishing emails and protect your organisation.

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Security Beginner

What Is Cyber Essentials Certification?

A clear explanation of the UK Cyber Essentials scheme, why it matters, and what your business needs to do to achieve certification.

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Security Intermediate

Endpoint Detection and Response (EDR) Explained

Understand what EDR is, how it differs from traditional antivirus, and why modern businesses need it to combat today's cyber threats.

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