How to Get Support
We love providing support and want to make it as quick and painless as possible for you and your colleagues. That is why we offer several ways to request help - just choose the one that works best for you.
So, you are a new customer and experiencing an issue? Here is exactly how to get support from Coffee Cup Solutions.
Our standard support hours are Monday to Friday, 8:30am to 5:30pm.
If you have an out-of-hours contract, you will receive separate instructions on how to access that service.
System Tray Icon
This is the best way to get support. It lets us connect directly to your computer and immediately know who you are, so we can get straight to fixing the problem.
Once our tools are installed on your device, you will see a blue ‘CC’ icon in the system tray, near the clock in the bottom-right of your screen.
If you cannot see it, click the ‘Show Hidden Icons’ (^) arrow next to the clock to reveal it.
Create a Ticket from the System Tray
Another easy way to request support is by creating a ticket directly from the system tray icon.
Why use this instead of email? It automatically includes useful details about your device, which helps us diagnose and resolve your issue faster.
Just fill out the form, click Send, and a ticket will be created for you. You will also receive a confirmation email.
More Ways to Reach Us
No tools installed yet, or out of hours? No problem - here are the alternatives.
Live Chat
If our tools are not installed on your device yet, you can still get support through our live chat. You will also find it under Contact, Support, Live Chat in the top menu of our website.
Start Live ChatEmail the Support Team
Cannot use live chat, or out of hours? You can always email the support team to raise a ticket and we will pick it up as soon as we are back online.
Email SupportGive Us a Call
Prefer speaking to someone? Our helpdesk is available Monday to Friday, 8:30am to 5:30pm.
0118 38 42 175We are here to help
We have a friendly team ready to help you with your IT needs. Just choose the method that works best for you.