How to Get Support from Coffee Cup Solutions
So, you’re a new customer and experiencing some issues? How exactly do you get support from Coffee Cup Solutions?
We love providing support and want to make it as quick and painless as possible for you and your colleagues. That’s why we offer multiple ways to request help, listed below.
Our standard support hours are Monday – Friday, 8:30 am to 5:30 pm. If you have an out-of-hours contract, you’ll receive separate instructions on how to access that service.
System Tray Icon – Our Preferred Method
This is the best way to get support. It allows us to connect directly to your computer and immediately know who you are.
Once our tools are installed on your device, you’ll see a blue ‘CC’ icon in the system tray near your clock.
If you don’t see it, check the ‘Show Hidden Icons’ (^) arrow next to the clock.
Live Chat
If our tools aren’t installed on your device yet, don’t worry! You can still get support via our live chat.
👉 Click here to access live chat
Alternatively, you can find it by navigating to Contact > Support Live Chat in the top menu of our website.
Create a Ticket from the System Tray
Another easy way to request support is by creating a ticket directly from the system tray icon.
✅ Why use this instead of email? It automatically includes useful details about your device, helping us diagnose and resolve issues faster.
Just fill out the form, click Send, and a ticket will be created for you. You’ll also receive a confirmation email.
Email the Support Team
Can’t use live chat? Out of hours? No problem! You can always email support@coffeecupsolutions.com to raise a ticket.
Give Us a Call
Prefer speaking to someone? Our helpdesk is available Monday – Friday, 8:30 am to 5:30 pm.
📞 Call us on 0118 38 42 175
We’re here to help—just choose the method that works best for you! 🚀